Terms of Service

Welcome to Mira.

These Terms of Service explain the rules for using Mira, including the Mira mobile app, the website at https://getmira.me, AI chat, AI voice calls, check-ins, emotional insights, memory features, notifications, subscriptions, and any related services.

By accessing or using Mira, you agree to these Terms and our Privacy Policy. If you do not agree to these Terms, do not use Mira.

1. Who Operates Mira

Mira AI is the brand name used for the Service. References to "Mira," "we," "us," or "our" mean the individual or legal entity that owns and operates Mira.

If Mira is later operated through a registered company, these Terms may be updated to show the legal entity name.

2. What Mira Is

Mira is an AI companion app designed to help people reflect, talk through thoughts, journal, check in with themselves, and receive general emotional wellness support.

Mira may let users chat with AI, speak with AI through voice or call features, receive check-ins, view emotional insights, use memory features, and receive reminders or notifications.

Mira is for general wellness, reflection, and emotional support only.

• Mira is not a therapist.
• Mira is not a doctor.
• Mira is not a medical provider.
• Mira is not a mental health professional.
• Mira is not a medical device.
• Mira is not a crisis service.

Mira does not diagnose, treat, prevent, or cure any medical condition, mental health condition, psychological disorder, or emotional disorder.

3. No Medical, Therapy, or Professional Advice

Mira does not provide medical advice, therapy, counseling, diagnosis, treatment, crisis support, legal advice, financial advice, or professional advice of any kind.

No part of Mira should be treated as a replacement for a licensed therapist, psychologist, psychiatrist, doctor, counselor, crisis hotline, emergency service, lawyer, financial advisor, or other qualified professional.

Using Mira does not create a doctor-patient relationship, therapist-client relationship, counselor-client relationship, fiduciary relationship, or any other professional relationship.

You should always speak with a qualified professional before making decisions about your health, mental health, treatment, medication, safety, legal situation, finances, or wellbeing.

4. Crisis and Emergency Warning

Mira is not built for emergencies.

Mira does not guarantee that it will detect crisis situations, self-harm risk, suicidal thoughts, abuse, dangerous behavior, threats, or medical emergencies.

Mira is not monitored by humans 24/7.

Do not use Mira as your only source of support if you feel unsafe, may hurt yourself, may hurt someone else, are in danger, or are dealing with an emergency.

If you are in immediate danger or are thinking about suicide or self-harm, contact emergency services now. In the United States, call or text 988 for the Suicide & Crisis Lifeline. Outside the United States, contact your local emergency number, crisis hotline, nearest hospital, or a trusted person who can help immediately.

5. AI Limitations

Mira uses artificial intelligence.

• AI can be wrong.
• AI can misunderstand you.
• AI can miss important context.
• AI can give incomplete, inaccurate, inappropriate, unsafe, repetitive, or unexpected responses.
• AI responses may not reflect your full situation, your personal needs, or the best action to take.

You agree not to rely on Mira as your only source of truth, advice, safety, or decision-making. You are responsible for your own choices, actions, and decisions.

6. AI Voice Calls and Audio Features

Mira may include AI voice calls, voice input, speech-to-text, text-to-speech, or other audio features. When you use voice features, your voice may be processed, converted to text, analyzed, transmitted, and used to generate AI responses.

Mira may use third-party service providers to help process voice, transcription, AI responses, storage, analytics, app performance, crash reporting, and other app functionality.

Mira is not a human caller. Any voice you hear from Mira is AI-generated, synthetic, or technology-assisted. Mira does not guarantee that voice responses will be accurate, safe, emotionally appropriate, or suitable for your situation.

Do not use Mira voice calls while driving, operating machinery, crossing streets, or doing anything that requires full attention.

7. Eligibility

You must be at least 13 years old to use Mira, or older if the laws of your country require a higher minimum age. If you are under 18, you may only use Mira with permission from a parent or legal guardian.

By using Mira, you confirm that you meet these requirements. Mira is not intended for children under 13.

8. Your Account

You may need to create an account to use Mira. You are responsible for keeping your login information safe, and you are responsible for activity that happens under your account.

If you believe someone accessed your account without permission, contact us as soon as possible. We may suspend or terminate accounts that violate these Terms, create risk, abuse the Service, or are used in a way that may harm Mira, users, or others.

9. Your Content

You may submit messages, voice input, check-ins, preferences, mood information, memories, journal-style entries, and other information to Mira. This is called "User Content."

You keep ownership of your User Content. By using Mira, you give us permission to process, store, transmit, display, and use your User Content only as needed to provide, maintain, protect, personalize, and improve Mira, subject to our Privacy Policy.

You are responsible for the content you share with Mira. Do not submit content that you do not have the right to share. Do not submit information that you are not comfortable processing through an AI-powered app.

10. Memory and Personalization

Mira may use memory or personalization features to remember details you share, preferences, check-ins, emotional patterns, or other context. These features are designed to make Mira feel more useful and continuous over time.

Memory and personalization may not always be accurate. Mira may forget, misunderstand, summarize incorrectly, or use outdated context. You should review important information independently and not rely on Mira memory as a complete or accurate record.

11. AI Responses

Mira may generate text, voice, summaries, suggestions, reflections, insights, or other responses. These are called "AI Outputs."

AI Outputs are generated by technology and may not be unique to you. Other users may receive similar or identical responses. You may use AI Outputs for your personal, non-commercial use.

You are responsible for how you use AI Outputs. Mira does not guarantee that AI Outputs are correct, useful, safe, complete, or appropriate.

12. Emotional Insights and Check-Ins

Mira may provide emotional insights, mood patterns, check-ins, summaries, reminders, or suggested reflections. These are general wellness tools only.

They are not medical assessments. They are not clinical evaluations. They are not diagnoses. They should not be used to make medical, legal, financial, safety, or life-changing decisions without professional advice.

13. Notifications

Mira may send reminders, check-ins, app updates, subscription notices, or other notifications if you allow them. Notifications are not emergency alerts.

Notifications may be delayed, missed, blocked, or affected by your device settings, network, operating system, app permissions, or third-party services. You should not rely on Mira notifications for safety, crisis support, medical care, medication reminders, or urgent needs.

You can control notifications through your device settings.

14. Subscriptions, Payments, and Refunds

Mira may offer paid subscriptions, lifetime plans, trials, or other paid features. Payments made through the iOS app are processed by Apple through the App Store. Apple's payment terms, subscription rules, cancellation process, and refund policies apply to App Store purchases.

We do not control Apple's billing system. You can manage or cancel Apple subscriptions through your Apple ID settings. Unless required by law or Apple's policies, payments are non-refundable.

Prices, features, limits, trials, and subscription options may change over time. If required, changes will be shown in the app or through the App Store.

15. App Store Terms

If you downloaded Mira from the Apple App Store, your use of Mira may also be governed by Apple's applicable terms, including Apple's standard licensed application terms unless a custom end user license agreement applies.

Mira is licensed to you, not sold. Apple is not responsible for providing support, maintenance, claims, or warranties for Mira except where required by applicable law or Apple's own terms.

16. Acceptable Use

You agree not to misuse Mira. You may not use Mira to:

• Break the law.
• Harass, abuse, threaten, exploit, or harm others.
• Generate illegal, hateful, exploitative, sexually abusive, violent, or harmful content.
• Encourage self-harm, suicide, abuse, violence, or dangerous behavior.
• Reverse engineer, scrape, copy, decompile, or attack the Service.
• Access Mira through automated systems without permission.
• Interfere with the security, performance, or operation of Mira.
• Use Mira to build, train, or improve a competing product.
• Sell, rent, sublicense, or commercially exploit Mira without permission.
• Upload malware, harmful code, or content that damages the Service.
• Violate the rights, privacy, or safety of another person.

We may limit, suspend, or terminate access if we believe your use creates legal, safety, security, privacy, or operational risk.

17. Intellectual Property

Mira, including its name, logo, design, app interface, website, software, features, content, systems, prompts, workflows, brand assets, and other materials, belongs to Mira or its licensors.

You receive a limited, personal, non-exclusive, non-transferable, revocable license to use Mira for personal use. You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from Mira unless we give written permission.

18. Third-Party Services

Mira may rely on third-party services for hosting, authentication, analytics, payments, AI processing, voice processing, transcription, crash reporting, storage, email, app performance, and other functions.

We are not responsible for third-party services, websites, platforms, failures, outages, terms, or privacy practices. Your use of third-party services may be subject to their own terms and privacy policies.

19. Privacy

Your privacy matters. Our Privacy Policy explains what data we collect, how we use it, how we store it, and the choices you may have.

By using Mira, you agree to our Privacy Policy. You should not share information with Mira that you are not comfortable processing through an AI-powered app.

20. No Warranties

Mira is provided "as is" and "as available." We do not promise that Mira will be uninterrupted, secure, accurate, error-free, always available, or suitable for your needs.

• We do not promise that Mira will improve your mood, mental health, relationships, life, decisions, or wellbeing.
• We do not promise that Mira will detect risk, crisis, self-harm, abuse, threats, or emergencies.
• We do not promise that Mira will prevent harm, bad decisions, emotional distress, or unsafe outcomes.

To the maximum extent allowed by law, we disclaim all warranties, whether express, implied, statutory, or otherwise.

21. Limitation of Liability

To the maximum extent allowed by law, Mira, its owner or operator, team members, contractors, partners, service providers, licensors, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages.

This includes damages related to emotional distress, personal injury, lost data, lost profits, personal decisions, reliance on AI responses, subscription issues, app errors, service interruptions, inability to use the Service, or third-party services.

To the maximum extent allowed by law, our total liability for any claim related to Mira will not exceed the amount you paid to Mira in the 3 months before the claim, or 100 USD if you paid nothing. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

22. Indemnity

You agree to defend, indemnify, and hold harmless Mira, its owner or operator, team members, contractors, partners, service providers, licensors, and affiliates from claims, damages, liabilities, losses, costs, and expenses arising from:

• Your use of Mira.
• Your violation of these Terms.
• Your User Content.
• Your misuse of AI Outputs.
• Your violation of any law.
• Your violation of another person's rights, privacy, or safety.

23. Changes to the Service

We may change, pause, limit, remove, or discontinue parts of Mira at any time. We may add, remove, or modify features, pricing, subscriptions, AI models, providers, limits, and availability. We are not required to continue offering any feature forever.

24. Changes to These Terms

We may update these Terms from time to time. If changes are important, we may notify you through the app, website, email, or another reasonable method. The updated Terms will show a new "Last updated" date.

By continuing to use Mira after changes take effect, you agree to the updated Terms.

25. Termination

You may stop using Mira at any time.

We may suspend or terminate your access if we believe you violated these Terms, created risk, misused the Service, or used Mira in a way that may harm users, Mira, or others.

After termination, some sections of these Terms will still apply, including sections about disclaimers, payments, intellectual property, limitation of liability, indemnity, acceptable use, and disputes.

26. Governing Law

Until Mira is operated through a registered legal entity, these Terms are governed by the laws applicable to the individual or legal operator of Mira, unless applicable consumer protection laws require otherwise.

After Mira is operated through a registered company, these Terms may be updated to identify that company and its governing jurisdiction.

Nothing in these Terms limits any consumer rights you may have under laws that cannot be waived by contract.

27. Disputes

Before starting any legal claim, you agree to first contact us and try to resolve the issue informally.

If a dispute cannot be resolved informally, disputes must be handled individually and not as part of a class action, to the maximum extent allowed by law.

Any dispute process, court venue, or arbitration process may be updated after Mira is operated through a registered legal entity. Nothing in this section limits rights that cannot be waived under applicable law.

28. Contact

If you have questions about these Terms, contact us at [email protected].